Healthcare Business Process Management, Adaptive Case Management & Process-Aware EHR & Health IT Systems

#9 Billing Emphases (Obstacle to Workflow Tech in Healthcare)

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Billing Emphases. In the back there you see those things that look like bills. Well, those are like forms. A lot of electronic health records evolved from practice management systems, systems that were intended to generate messages that could be sent for paper, printed out, and sent to the payer. Or, reports that were to be sent to the government.

Everything was done to make sure that the lowest possible probability that would be rejected would occur. They weren't designed starting with the user and what they were trying to accomplish. They weren't designed to help the users do their jobs. But, you can see as you make this transition from volume-oriented to value-oriented, the old systems that are based on maximizing revenue are going to have to be replaced by systems that maximize efficiency and effectiveness.

June 16th "BPM & Case Management: US Healthcare Needs You!"
At The BPM & CM Summit

My Next Speaking Engagement!

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