Healthcare Business Process Management, Adaptive Case Management & Process-Aware EHR & Health IT Systems

#6 Skeuomorphism (Obstacle to Workflow Tech in Healthcare)


Long word. Skeuomorphism. When you read a book on an iPad, you know how the pages look like they're flipping? And the books are on this wooden bookshelf? So, taking this physical world and re-representing it on the computer screen is what usability engineers and cognitive psychologists call skeuomorphism. And no, I don't know what the Latin or Greek root of that is.

Here we have a complicated medical form. Many of the early electronic health records looked just like this, except that all these little areas here were places you could type. Now, they don't look much like that, but essentially there's just a whole lot of places to click. In a workflow system, you would chop that up into 4 or 5 pieces, and you would present it to the right person at the right time. Took you less cognitive effort to fill it out.

But, what's happening there is with the popularity of iPads and Google Glass where the forms are getting smaller, you can't cram all that on the form. You have to chop it up and then sequence it in a natural workflow.

June 16th "BPM & Case Management: US Healthcare Needs You!"
At The BPM & CM Summit

My Next Speaking Engagement!