Healthcare Business Process Management, Adaptive Case Management & Process-Aware EHR & Health IT Systems

Who Needs To Be The Champion of Workflow? Physician? Nurse? Administration? IT?

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[I answered each of these questions to the best of my ability, extemporaneously , with in extreme time constraints. Each deserves at least a complete blog post…what a great idea!]

Well, I’m not even sure that the idea of a workflow champion necessarily makes sense to me. I think that if you give people the tools to improve the workflow around them, they will tend to want to do it, especially if you can demonstrate to them.

I guess you do need a champion for that first workflow, whoever owns the high value, low complexity workflow, that’s the champion. In fact, I didn’t show all of the dimensions. There’s actually about three or four dimensions to both value and complexity and one of the values, one of the dimensions was … had to do with executive sponsorship and/or a champion.

It’s a little bit like looking for your keys under the lamp post because that’s where you can see, so as you look As you scan the environment, one of the three or four or five things that will determine whether a workflow is a high value workflow or not is whether there’s a natural champion who can help shepherd the project. So, the answer to who is going to be the champion has to be answered on a case by case basis.

[That said, I do think there is also the role of champion for workflow technology, for bringing business process management software into a healthcare or clinical environment. I’ve seen CIOs perform this function, but also management engineers and CMIOs (Chief Medical Informatics Officers).]

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BPM Solutions

Process Orchestration Engine (AKA workflow engine) to drive the progression of work in structured and unstructured processes or cases

Model-Driven Composition environment for designing processes and their supporting activities and process artifacts

Content Interaction Management supporting e progression of work, especially cases, based on changes in the content itself (documents, images and audio)

Human Interaction Management enables people to naturally interact with processes they're involved in

Connected Processes and Resources they control, such as people, systems, data, event streams, goals and key performance indicators (KPIs)

Continuous Analytics monitor activity progress, and analyze activities and changes in and around processes

On-Demand Analytics to provide decision support using predictive analytics and optimization

Business Rule Management systems guide and implement process agility and ensure compliance

Management and Administration monitor and adjust technical aspects of BPM platform

Process Component Registry/Repository for process component leverage and reuse

Cloud-Based Deployment of about features and functions across desktop platforms and mobile devices

Social Media Compatible external and/or similar internal activity streams integrated with workflows

*Adapted from Gartner

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