Healthcare Business Process Management, Adaptive Case Management & Process-Aware EHR & Health IT Systems

Vendor-Specific Best Practices: Your Vendor Knows Best



Now, we finally made it down to actually tackling that workflow. Where is the knowledge that is going to make you successful? Well, business process management, especially in healthcare and workflow automation, workflow management systems technology, case management systems, the terminology hasn’t yet been standardized and the best practices have not been standardized. You kind of need to go native with the vendor.



The workflow vendor has a track record of success. They know what works. They’re invested in your success and so you need to spend the amount of time they think you need to spend the amount of time on training and so forth and so on. In a sense, you’ve got to pick the right Kool-Aid and then you’ve got to drink that Kool-Aid. You’ve kind of got to go native in order to bring the workflow mindset, the workflow culture from the vender over into your organization.

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BPM Solutions

Process Orchestration Engine (AKA workflow engine) to drive the progression of work in structured and unstructured processes or cases

Model-Driven Composition environment for designing processes and their supporting activities and process artifacts

Content Interaction Management supporting e progression of work, especially cases, based on changes in the content itself (documents, images and audio)

Human Interaction Management enables people to naturally interact with processes they're involved in

Connected Processes and Resources they control, such as people, systems, data, event streams, goals and key performance indicators (KPIs)

Continuous Analytics monitor activity progress, and analyze activities and changes in and around processes

On-Demand Analytics to provide decision support using predictive analytics and optimization

Business Rule Management systems guide and implement process agility and ensure compliance

Management and Administration monitor and adjust technical aspects of BPM platform

Process Component Registry/Repository for process component leverage and reuse

Cloud-Based Deployment of about features and functions across desktop platforms and mobile devices

Social Media Compatible external and/or similar internal activity streams integrated with workflows

*Adapted from Gartner

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