Healthcare Business Process Management, Adaptive Case Management & Process-Aware EHR & Health IT Systems

True Workflow Automation Increases Productivity, Alternatives Don't

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All right. Now, I don’t have enough time. This is cat, dog, tree version of business process management but I did want to pull out an example number from a case study. There was a paper manual process for creating … generating the patient admissions packet in a hospital. It cost $2.40, it was estimated. Then, after the workflow was automated using a workflow engine and process definition and so forth, the cost per packet dropped to $0.45. This is on the border of increase in productivity of three or four hundred percent.

I’ve seen this before and what’s fascinating is, I’ve seen many manual paper processes automated that did not use workflow automation, did not use true workflow automation with the workflow engine doing all that work. Guess what? Those end up reducing productivity. People have to click a lot because if there is no workflow engine in the computer, the human has to do all that work and they got to click, click, click and they complain about that.

Other things … the other dimensions of increased productivity are things like if you greatly reduce the cycle time so if all the steps are not having to wait around for someone to pick up the baton and move it to the next person, flow is going to happen more quickly. When you get a shorter cycle time, you get higher throughput and for the given amount of resources, you’re going to be able to scale up or you’re going to achieve the same amount with reduced resources.

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BPM Solutions

Process Orchestration Engine (AKA workflow engine) to drive the progression of work in structured and unstructured processes or cases

Model-Driven Composition environment for designing processes and their supporting activities and process artifacts

Content Interaction Management supporting e progression of work, especially cases, based on changes in the content itself (documents, images and audio)

Human Interaction Management enables people to naturally interact with processes they're involved in

Connected Processes and Resources they control, such as people, systems, data, event streams, goals and key performance indicators (KPIs)

Continuous Analytics monitor activity progress, and analyze activities and changes in and around processes

On-Demand Analytics to provide decision support using predictive analytics and optimization

Business Rule Management systems guide and implement process agility and ensure compliance

Management and Administration monitor and adjust technical aspects of BPM platform

Process Component Registry/Repository for process component leverage and reuse

Cloud-Based Deployment of about features and functions across desktop platforms and mobile devices

Social Media Compatible external and/or similar internal activity streams integrated with workflows

*Adapted from Gartner

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