Healthcare Business Process Management, Adaptive Case Management & Process-Aware EHR & Health IT Systems

The Process Optimization Process: Design, Model, Execute, Monitor, Optimize



Okay. Back to workflow of workflow. If you look up business process management in Wikipedia, there’s a phrase there which is, “process optimization process,” again, it sounds meta, the process of optimizing a process. It kind of should remind you of that diagram I showed you of the workflow of workflow, the steps between bad workflow to good workflow.



Well, business process management has a life cycle. Here we have design, model, execute, monitor, optimize. It should be similar to what I just described. Design and model, that’s creating the process definition, the process model. Execute it, that’s what the workflow engine or the orchestration engine or the process engine does. Those are approximate synonyms.

Then you’ve got monitoring so while it’s executing, if there’s an exception, if it falls off the happy path, you want a human to intercede and fix the problem. Then optimization, all this data that gets generated can be fed back into reducing cycle time, increasing throughput, decreasing errors, increasing the accuracy with which the goal is achieved and achieving the same amount of work with fewer resources.



If that cycle reminds you of something called PDCA, Plan, Do, Check, Act or Adjust, it should. It’s software-based PDCA. So much of work today in healthcare is being mediated. It is being in … it’s actually in the software and so if you want to improve that work in that workflow, why not use the software to do it?


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BPM Solutions

Process Orchestration Engine (AKA workflow engine) to drive the progression of work in structured and unstructured processes or cases

Model-Driven Composition environment for designing processes and their supporting activities and process artifacts

Content Interaction Management supporting e progression of work, especially cases, based on changes in the content itself (documents, images and audio)

Human Interaction Management enables people to naturally interact with processes they're involved in

Connected Processes and Resources they control, such as people, systems, data, event streams, goals and key performance indicators (KPIs)

Continuous Analytics monitor activity progress, and analyze activities and changes in and around processes

On-Demand Analytics to provide decision support using predictive analytics and optimization

Business Rule Management systems guide and implement process agility and ensure compliance

Management and Administration monitor and adjust technical aspects of BPM platform

Process Component Registry/Repository for process component leverage and reuse

Cloud-Based Deployment of about features and functions across desktop platforms and mobile devices

Social Media Compatible external and/or similar internal activity streams integrated with workflows

*Adapted from Gartner

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