Healthcare Business Process Management, Adaptive Case Management & Process-Aware EHR & Health IT Systems

Healthcare BPM Is Catching Up With Other Industries


I go to many health IT and business process management conferences and I have seen many impressive case studies, insurance, banking, manufacturing, energy, hospitality, transportation, trade associations, where’s healthcare? Well, until recently, it’s not been present a lot but it is showing up and those case studies are very impressive. I’ve written about them and I have descriptions of a variety on my blog.


Healthcare is catching up! (in use of business process management technology)


There was survey recently of IT professionals asking which vertical they were in, which industry they were in and whether they were using business process management or not. Six percent in healthcare were using BPM. Most of these systems are in the back room. They’re used for human resources and for healthcare insurance but that’s moving out of the back room as people see the potential for this kind of technology closer and closer to the point of care. In fact, almost 20% plan future investments and I think that percentage is actually going to be much higher.

My Next Speaking Engagement!


BPM Solutions

Process Orchestration Engine (AKA workflow engine) to drive the progression of work in structured and unstructured processes or cases

Model-Driven Composition environment for designing processes and their supporting activities and process artifacts

Content Interaction Management supporting e progression of work, especially cases, based on changes in the content itself (documents, images and audio)

Human Interaction Management enables people to naturally interact with processes they're involved in

Connected Processes and Resources they control, such as people, systems, data, event streams, goals and key performance indicators (KPIs)

Continuous Analytics monitor activity progress, and analyze activities and changes in and around processes

On-Demand Analytics to provide decision support using predictive analytics and optimization

Business Rule Management systems guide and implement process agility and ensure compliance

Management and Administration monitor and adjust technical aspects of BPM platform

Process Component Registry/Repository for process component leverage and reuse

Cloud-Based Deployment of about features and functions across desktop platforms and mobile devices

Social Media Compatible external and/or similar internal activity streams integrated with workflows

*Adapted from Gartner

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