Healthcare Business Process Management, Adaptive Case Management & Process-Aware EHR & Health IT Systems

First Steps: List Low Complexity Workflows

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Okay. Well, once you’ve done that, you need to winnow down those workflows a little bit further. What you need to do, because you need to walk before you run, you need to say, “Well, what are the low complexity workflows? What are the workflows that will be easiest to accomplish? Because a lot of people are going to be watching and you want to plan for success and so you want to do the things that are going to give you the biggest bang for the buck and then people are going to line up because of the latent demand for fixing workflow problems.

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What is workflow complexity? It is also the number of users because users are different so you have a lot of users and they’re all different. Well, guess what, that causes complexity.

Now, you’ve got the number of steps. The more steps that you have to model and to execute, the more complicated the workflow definition, the more complicated the executable process model will be. The more other systems that the system has to touch, the emails that need to be sent automatically, the data that needs to be downloaded from a clinical laboratory or the prescription that needs to be sent someplace or the database in the medical records department that has patient demographics and forms content, the more complicated the workflow is going to be.

Then finally, the more logically complex the decision making and the problem solving across that workflow, the more complicated the workflow. The simpler the decision making, the more likely you can create an business rule someplace, but some business rules are more complicated, the more you’re going to require human intervention and that equals complexity.

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BPM Solutions

Process Orchestration Engine (AKA workflow engine) to drive the progression of work in structured and unstructured processes or cases

Model-Driven Composition environment for designing processes and their supporting activities and process artifacts

Content Interaction Management supporting e progression of work, especially cases, based on changes in the content itself (documents, images and audio)

Human Interaction Management enables people to naturally interact with processes they're involved in

Connected Processes and Resources they control, such as people, systems, data, event streams, goals and key performance indicators (KPIs)

Continuous Analytics monitor activity progress, and analyze activities and changes in and around processes

On-Demand Analytics to provide decision support using predictive analytics and optimization

Business Rule Management systems guide and implement process agility and ensure compliance

Management and Administration monitor and adjust technical aspects of BPM platform

Process Component Registry/Repository for process component leverage and reuse

Cloud-Based Deployment of about features and functions across desktop platforms and mobile devices

Social Media Compatible external and/or similar internal activity streams integrated with workflows

*Adapted from Gartner

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