Healthcare Business Process Management, Adaptive Case Management & Process-Aware EHR & Health IT Systems

Are There Specific Examples of High Value, Low Complexity Workflows?

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[I answered each of these questions to the best of my ability, extemporaneously , with in extreme time constraints. Each deserves at least a complete blog post…what a great idea!]

It tends to be very, very sort of domain-specific. Are we talking about the medical records department? Are we talking about the ambulatory? are we talking about managing some kind of process in the executive suite? Probably, for good, specific examples in this case, Shawn might be the best source.

Shawn Curtiss (of FormFast, who hit’s the ball out of the park!):

Yeah, we typically talk with our customers about their high volume forms, and there are a lot of things that aren’t that complex. A lot of them … a lot of the processes don’t have a definition around them today even so things like employee on-boarding and all the things that are spurred around that, requesting access to systems from IT, requesting security badges and clearances from the security department so as you on-board an employee, those are simple processes but maybe you don’t have full control over those.

Kind of the other side of this too is, what’s the impact of not having full control over these processes? When that employee terminates, do you know what systems they have access to? Do you know what security passes they have on them? Do you know what equipment has been issued to them?

Being able to take those processes from the simple aspect of, “Geez, we just hired somebody, they need these items,” and then turning that into, “Now we have an inventory of what every employee has,” and extending it because now we can leverage technology rather than crap knowledge to do that.

Another high volume application that a lot of our customers are using are employee change orders so when they transfer from department to department or change a rate or hours, those are very high volume transactions in those processes, especially in some of the larger organizations. There are a lot of employees to do deal with. There are all kinds of processes that can be automated and of course, the number one process would be admissions, generating the right content at the time of admissions and making sure you get that right so that patient care flows properly and so that billing flows properly. It affects a lot of things, getting that right, getting signatures in place. That’s one of the core processes of automation. That’s a low-hanging fruit as well.

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BPM Solutions

Process Orchestration Engine (AKA workflow engine) to drive the progression of work in structured and unstructured processes or cases

Model-Driven Composition environment for designing processes and their supporting activities and process artifacts

Content Interaction Management supporting e progression of work, especially cases, based on changes in the content itself (documents, images and audio)

Human Interaction Management enables people to naturally interact with processes they're involved in

Connected Processes and Resources they control, such as people, systems, data, event streams, goals and key performance indicators (KPIs)

Continuous Analytics monitor activity progress, and analyze activities and changes in and around processes

On-Demand Analytics to provide decision support using predictive analytics and optimization

Business Rule Management systems guide and implement process agility and ensure compliance

Management and Administration monitor and adjust technical aspects of BPM platform

Process Component Registry/Repository for process component leverage and reuse

Cloud-Based Deployment of about features and functions across desktop platforms and mobile devices

Social Media Compatible external and/or similar internal activity streams integrated with workflows

*Adapted from Gartner

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